Claims Center

GO FLExTRIP is an optional add-on benefit available for certain travel itineraries booked through any airline carrier or agent that allows you to receive reimbursement when you cancel your trip for any reason at least 48 hours before your departure date and before the benefit end date, as defined by the benefit terms & conditions. You may receive reimbursement of up to the amount stated on your schedule of benefits, which is up to 90% of your nonrefundable prepaid expenses. Simply provide your flight information at the time of purchase benefit. This benefit is a cancellation fee waiver and is not an insurance product.

If you have purchased GO FLExTRIP and receive a travel credit or airline voucher for your missed itinerary, your eligibility for reimbursement from GO FLExTRIP may be delayed until the credit or voucher expires or is forfeited by its own terms and conditions. If the credit or voucher expires or is forfeited, you may reopen your request for benefit.

If you are charged and pay an additional penalty fee due to cancellation to receive or use a travel credit or voucher provided for your cancelled itinerary, you may make a request to receive reimbursement for those penalty fees charged and paid due to cancellation, regardless of credit or voucher status or when fee is charged.

 

This benefit is available for itineraries paid with any credit card or debit card. This benefit is available for travel purchased with travel award credits such as points, vouchers, credits, coupons or similar programs offered by travel suppliers.

Yes you can. Add GO FLExTRIP benefit as soon as possible after your flight is fully booked but no later than 6 hours before the departure day.

Yes, GO FLExTRIP is available for purchase around the World . We are reserves the right to limit purchase of GO FLExTRIP at any time.  

Yes, GO FLExTRIP is available for all itineraries. Currently, GO FLExTRIP is only available for stand-alone airfare and does not include packaged travel purchases such as hotel, cruise and/or car rentals. Other factors such as the total trip cost may impact the availability of the benefit for your itinerary. We are also reserves the right to limit purchase of GO FLExTRIP at any time.

The GO FLExTRIP benefit is in effect unless you cancel your benefit, or until you or eligible beneficiary submit a request for reimbursement on a missed flight, or you reach your benefit end date. The GO FLExTRIP benefit does not apply during travel or to travel interruptions or return flights. 

GO FLExTRIP benefit price is fixed up to $499.99 travel cost per person, then we charge 2% on every $250.00 from your reimbursement. Below are illustrative examples.

$500,00-$750,00. 2%

$750,01-$1000,00. 4%

And so on.

No you do not need an account to purchase benefits from GO FLExTRIP. But you will need create an account to apply for reimbursement.